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Quality and project coordinator (VIE) H/F


Détail de l'offre

Informations générales

Entité

Crédit Agricole Assurances, premier assureur en France, rassemble les filiales assurances du Crédit Agricole. Le groupe propose une gamme de produits et services en épargne, retraite, santé, prévoyance et assurance des biens. Ils sont distribués par les banques du groupe Crédit Agricole en France et dans 7 pays dans le monde, par des conseillers en gestion patrimoniale et des agents généraux. Les compagnies de Crédit Agricole Assurances s'adressent aux particuliers, professionnels, agriculteurs et entreprises. A fin 2019, Crédit Agricole Assurances compte 4 700 collaborateurs et son chiffre d'affaires s'élève à 37 milliards d'euros (normes IFRS).

Leader de l'assurance emprunteur en France et 3ème acteur européen du domaine, ainsi que 1èr en France concernant la prévoyance décès, l'assurance obsèques et la dépendance,
nous développons des solutions pour couvrir les risques liés au décès, à l'arrêt de travail et à la dépendance, auprès des jeunes, des familles et des séniors, des salariés et des professionnels, via des parcours multicanaux intégrés dans les process de nos partenaires : banques de détail et sociétés de financement spécialisées en France et Europe. Ce sont près de 500 collaborateurs, basés à Paris, Lille, Dublin et Milan, qui contribuent à cette activité   

Référence

2020-46131  

Date de parution

24/11/2020

Description du poste

Type de métier

Types de métiers Crédit Agricole S.A. - Organisation / Qualité

Intitulé du poste

Quality and project coordinator (VIE) H/F

Type de contrat

VIE

Durée (en mois)

12

Date prévue de prise de fonction

01/04/2020

Poste avec management

Non

Cadre / Non Cadre

Cadre

Missions

The Company – CACI Non-Life dac – Dublin – Ireland   

 

CACI (Credit Agricole Creditor Insurance) is the Credit Agricole Assurances (CAA) Group subsidiary specialising in Creditor Protection Insurance (CPI) and is a market Leader in France and Europe with around 30 partners in 6 countries. It is a part of the Business Unit Accident and Health and CPI of CAA.

 

Since its creation in 2008, CACI has been extending its business in partnership with retail banking and specialised financial services companies. Today CACI offers a comprehensive range of products designed to meet the Financial Protection needs of its customers and partners.

 

The successful candidate will join a positive and vibrant company with a skilled passionate team of people. CACI Dublin is proud to be named as a great place to work by Great Place to work 2015, 2016 and 2018. Our workplace is underpinned by a vibrant Culture and Values programme comprising of well-being, corporate social responsibility, HR best practice and fair funding for fun. We value our employees and quality of life at work is a priority for us. We understand that great workplaces are built through the day to day relationships that employees experience. At CACI, we work together to achieve our objectives with employees who give their best, develop in their careers and enjoy coming to work achieving results together with their colleagues.

 

DUTIES AND RESPONSIBILITIES
 

Project Coordinator Responsibilities:
Coordinate/manage/participate to operational projects such as :
Application of the CAA group Process Methodology : with the relevant stakeholders, lead the interviews, design the processes, identify and propose improvements
Work on harmonization, alignment of processes within the teams
Operational tools improvements (audit of the existing, need requests, assistance to implementation, testing)
Operational partners and TPA mapping to build for harmonization and monitoring
Return post analysis and associated proposals
…etc
Identify improvements in all operations area : specify requirements and pilot the ROI for improving effectiveness of current processes
Perform root cause analysis of problems, conduct workshops and work closely with business users in order to identify and translate their needs into functional requirement specification
Participate to the projects linked to our quality system (“démarche qualité”)
 

 

Quality & Service Reporting
Assist with the creation, preparation and optimisation of reportings for Operations department
Analyse and explain SLA and reports results with the relevant stakeholders
 

 

Communication support to the Head of Operations
Preparation of communication material for meetings and events

Localisation du poste

Zone géographique

Europe, Irlande

Ville

Dublin

Critères candidat

Niveau d'études minimum

Bac + 4 / M1

Formation / Spécialisation

Master degree in Business process optimization and modelization

Niveau d'expérience minimum

0 - 2 ans

Compétences recherchées

EXPERIENCE AND QUALIFICATION
o French and English fluency
o Methodical, excellent skills in Word/Excel/Powerpoint, excellent communication skills.
o Experience in working abroad and exposure to different cultures (desirable but open to it)
o Good organizational skills
o Business process optimization and modelization experience is a plus

Outils informatiques

o Methodical, excellent skills in Word/Excel/Powerpoint, excellent communication skills.

Langues

English, French